Shipping and Pick up Policy

Metropolitan and National Shipping

We endeavor to dispatch orders within 3 business days of placement, ensuring a swift and efficient delivery process. While dispatch times are subject to stock availability and may vary due to stock being sold out, please allow up to 5 business days for your order to be shipped out.

Delivery Specifications: Standard deliveries are made to the ground floor entrance of your premises.

Your total cost for purchase of any product will include shipping and handling charges shown on the Microshops.com.au invoice and before you place your order online.

Risk of Loss

Microshops.com.au will arrange for shipment of ordered product(s) to the Customer, risk of loss passes to the Customer upon delivery to the carrier. Microshops.com.au may advise the customer of estimated shipping dates, but Microshops.com.au will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Click & Collect Pick Up

 

• All pick ups can only be collected once we have processed your order and have sent you an email or text message stating that your order is ready for pick up.
• All orders ready for pick up but are not picked up within 2 weeks will be classed as uncollected and therefore will be cancelled and a 10% restocking fee applied.
• Walk-in orders are not available.
• The processing time is usually within 3 days. Please allow up to 5 days for your order to be ready for pick-up.
• Please collect your order with an available ID or the order ready for pick-up email sent to your email address.
• Customers can check their order items on site. Please leave the items at the pick-up point if any issue is found, and email or message the customer support the details to avoid any delay with your exchange.
• The staff at the pick-up point are not aware of your order. They merely check your ID and the order pick-up email to verify your identity. Please contact us directly if you have any questions.

 

Collection available Tuesday to Thursday, and weekends from 9:00am to 6:00pm.

Return Shipping

Once the product has been accepted for a return, the customer may be responsible for any and all charges associated with returning the goods to Microshops.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Some charges may be reimbursed by Microshops.com.au to the consumer where the consumer is entitled at law to have those charges reimbursed to them.

Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.